Privacy Policy

1. Introduction

AirBook.cloud ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Smart Relations Manager platform and related services, including WhatsApp Business integrations.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, company name, and billing information when you register for our services.
• Communication Data: Messages, conversations, and interactions processed through our platform, including WhatsApp messages when integrated.
• Usage Data: Information about how you use our services, including features accessed, time spent, and interaction patterns.
• Technical Data: IP addresses, browser type, device information, and cookies for service optimization.
• Customer Data: Information about your customers that you input or that flows through our platform during normal operations.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our AI-powered services
• Process and respond to customer inquiries through integrated channels
• Send transactional communications and service updates
• Analyze usage patterns to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations

4. WhatsApp Integration

When you connect WhatsApp Business to our platform:

• We receive and process messages sent to your WhatsApp Business number
• Message content is used solely to provide AI-powered responses and service automation
• We do not sell or share WhatsApp message content with third parties
• Data is processed in accordance with Meta's Platform Terms and WhatsApp Business Policy

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, AI providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data centers with physical security measures

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Object to or restrict processing
• Data portability
• Withdraw consent

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and for security purposes. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our platform or via email.

13. Contact Us